We guarantee that the Trusted Butcher will not warp, break or rust with normal consumer use for the lifetime of the original purchaser. In addition, a 60-Day Money-Back Guarantee applies to all of our products, and if fewer than 60 days have passed since you received the product, you may be eligible for a full refund of your purchase price. You may review our 60-Day Money-Back Guarantee by visiting www.tristarcares.com/guarantee-and-return-policy.php
If more than 60 days have passed since you received the product and the knife warps, breaks or rusts, you may return the product to us for refund of the purchase price minus processing and handling. Please call customer service at 1-973-287-5117 or send an email to firstname.lastname@example.org and request a return merchandise authorization number. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, [and] (6) proof of purchase or order number, and specify on the note that you are requesting a refund. Write the return merchandise authorization number on the outside of the package.
Send the product to the following address:
Trusted Butcher Knives
Tristar Products Inc.
500 Returns Road
Wallingford, CT 06495
You are responsible for the cost of returning the product.
You will not be eligible for a refund if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification. We do not make any warranties, express or implied, about the product. However, you do have the benefit of this Lifetime guarantee.