Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered 9 am - 8 pm Monday- Friday.
Tristar Products has opened a new website just for you – our customer.
You can quickly check order status, billing information, learn how to use your product, find tasty recipes and even see special offers. Click www.tristarcares.com and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for a recipe, watch how-to videos and product and cooking hints and tips.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday:
9:00 am ~ 8:00 pm EST
Saturday and Sunday:
9:00 am ~ 5:00 pm EST
Contact Us: English and Spanish
Phone Number: 973-287-5117
To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com
60 Day/Lifetime Guarantee
We guarantee that the Trusted Butcher will not warp, break or rust with normal consumer use for the lifetime of the original purchaser. If the knife warps, breaks or rusts, you may return the product to us for refund of the purchase price minus processing and handling.
In addition, a 60-Day Money-Back Guarantee applies to all of our products. During the 60 day money back guarantee timeframe, you may be eligible for a full refund of your purchase price.
You may review our 60-Day Money-Back Guarantee by visiting www.tristarcares.com/guarantee-and-return-policy.php
Send the product to the following address:
Trusted Butcher Knives