Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible. Emails will be answered 9 am - 8 pm Monday- Friday.
Tristar Products has opened a new website just for you – our customer.
You can quickly check order status, billing information, learn how to use your product, find tasty recipes and even see special offers. Click www.tristarcares.com and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for a recipe, watch how-to videos and product and cooking hints and tips.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday:
9:00 am ~ 8:00 pm EST
Saturday and Sunday:
9:00 am ~ 5:00 pm EST
Contact Us: English and Spanish
Phone Number: 973-287-5117
To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com
60 Day/Lifetime Guarantee
We guarantee that the Trusted Butcher will not warp, break or rust with normal consumer use for the lifetime of the original purchaser. In addition, a 60-Day Money-Back Guarantee applies to all of our products, and if fewer than 60 days have passed since you received the product, you may be eligible for a full refund of your purchase price. You may review our 60-Day Money-Back Guarantee by visiting www.tristarcares.com/guarantee-and-return-policy.php
If more than 60 days have passed since you received the product and the knife warps, breaks or rusts, you may return the product to us for refund of the purchase price minus processing and handling. Please call customer service at 1-973-287-5117 or send an email to firstname.lastname@example.org and request a return merchandise authorization number. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, [and] (6) proof of purchase or order number, and specify on the note that you are requesting a refund. Write the return merchandise authorization number on the outside of the package.
Send the product to the following address:
Trusted Butcher Knives
Tristar Products Inc.
500 Returns Road
Wallingford, CT 06495
You are responsible for the cost of returning the product.
You will not be eligible for a refund if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification. We do not make any warranties, express or implied, about the product. However, you do have the benefit of this Lifetime guarantee.